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Privacy Policy

Information We Collect

We may collect the following types of information when you interact with our website or services:

  • Personal Information: Name, phone number, email address, postal address, identity details, and payment information (when making a booking).

  • Booking Information: Check-in/check-out dates, preferences, and special requests.

  • Technical Information: IP address, browser type, operating system, device information, and browsing behavior using cookies and analytics tools.

  • Communication Data: Information from emails, contact forms, chat, or other direct communications.

How We Use Your Information

We use the collected information to:

  • Process and manage your bookings.

  • Respond to your inquiries or requests.

  • Improve our website, services, and customer experience.

  • Send booking confirmations, promotional offers, and updates (only with your consent).

  • Comply with legal obligations and ensure guest safety.

Sharing Your Information

We do not sell or rent your personal data. We may share it with:

  • Trusted third-party service providers (e.g. payment processors, IT support) who follow strict confidentiality agreements.

  • Government or legal authorities when required by law.

  • Our group or partner hotels (only for reservation purposes and only with your consent)

Cookies and Tracking Technologies

We use cookies to enhance your experience, analyze traffic, and understand user behavior. You can control cookie preferences via your browser settings

Data Security

We implement appropriate security measures including SSL encryption, firewalls, and access controls to protect your data from unauthorized access or disclosure

Your Rights

You have the right to:

  • Access, update, or delete your personal data.

  • Withdraw consent to marketing emails at any time.

  • Request how your data is processed or shared.

To exercise these rights, please contact us at: enquiry@hotelbbpalace.com or +91-781789781

Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices. We recommend reviewing their policies separately.

Policy Updates

We may update this Privacy Policy occasionally. Changes will be posted on this page with the effective date.

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